01
Store-specific rules
Account for weekends, preorders and custom production windows.
← All appsOrder Exception Digest Overview
01 / PRODUCT OVERVIEW · Operations & growth
Give your agency one actionable order exception digest.
Order issues are scattered across stores, while generic overdue alerts ignore each merchant’s fulfillment rules.
Early access — concierge onboardingWho this is for
Operations agencies responsible for fulfillment follow-up across Shopify merchants.
How it works in practice
Review permissioned order exports against merchant-specific lead times, preorder dates and working days. Group exceptions by store, assign an owner and record the next action.
KEY OPERATIONAL BENEFITS
Why teams onboard Order Exception Digest
02
Owned follow-up
Each digest entry records store, issue, owner and next step.
03
Reviewable signals
Compare flags with agency judgement before expanding coverage.
SAMPLE WORKFLOW INSPECTOR
Read-first guardrails active
Order Exception Digest / sample exception & output view
| Item / Record | Rule Observation | Decision Status |
|---|---|---|
| Store A / order 104 | Beyond agreed working-day window | Review |
| Store B / preorder 207 | Release date not reached | Expected |
| Store C / order 309 | Follow-up owner missing | Assign owner |
THE OPERATIONAL SHIFT
Before vs. after Order Exception Digest
Without Order Exception Digest · Manual status quo
Where your team loses hours
- Teams open separate store reports.
- Generic alerts ignore merchant calendars.
- Follow-up ownership lives in chat.
With Order Exception Digest · Agreed workflow
How your workflow runs after onboarding
- Review exceptions grouped by store.
- Apply agreed lead-time exclusions.
- Record an owner and next action per exception.
What we configure during onboarding
Permissioned order samples, fulfillment policies, preorder dates, working-day calendars and escalation owners.
Fast-track setup: request a guided onboarding call when you apply so we can configure your rules and mappings without requiring production credentials upfront.
Operational guardrails
Read-only review. Each merchant must authorize access separately. No automatic fulfillment changes or customer messages.
Common questions
How does concierge onboarding work?
Rather than dropping you into a generic self-serve setup, we configure rules, field mappings and exception thresholds directly against your store’s workflow before you go live.
Will requesting access create a charge?
No. Requesting access starts your onboarding review. Any paid deployment begins only after you approve the exact scope, deliverables and fee.
Do we need to grant full Shopify admin access right away?
No. Initial rule calibration works with standard exports or a live workflow walkthrough. Marketing updates are completely separate and optional.
MORE IN OPERATIONS & GROWTH
View all Operations & growth apps ↗
Pair Order Exception Digest with related workflows
Return-to-Fix
Turn recurring return reasons into concrete PDP fixes.
✓ Fix high-return SKUs mid-season
B2B PO Intake
Convert wholesale PDF and spreadsheet POs into clean draft orders.
✓ Structured PO lines ready for review
Profit-aware Merchandising
Rank merchandising and campaign actions by true contribution margin.
✓ Cut ad spend on margin-negative SKUs